Refund Policy
Last updated: 2026-10-23
Credits are delivered instantly, so this page states plainly when money comes back and when it does not.
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Failed generations are always free
If an image fails to generate, the credits go straight back to your balance, automatically, with no need to contact us. You are never charged for an image you did not receive. This is built into the product, not a goodwill gesture.
Try before you pay
Every new account gets 10 free credits — 1 per try-on and 1 per generated design — so you can judge the output quality before spending anything. We expect you to use them before subscribing.
Subscriptions
- Cancel any time from the billing portal linked on the pricing page. Cancelling takes effect at the end of the period you have already paid for, and you keep access until then.
- We do not pro-rate the current period after you have used that period's credits.
- Within 14 daysof a charge, if you have used fewer than 10% of that period's credits, we will refund the charge in full on request.
- If you were charged after cancelling, or charged twice, we refund in full — tell us and we will fix it.
Top-up credit packs
Refundable in full within 14 days if the pack is unused. Partially used packs are refunded pro-rata for the unused credits at our discretion. Credits already spent on generated images are not refundable, because the compute cost has been incurred.
EU and UK right of withdrawal
Consumers in the EU and UK normally have 14 days to withdraw from a digital purchase. Because credits are made available immediately, that right lapses once you start using them. Regardless, our 14-day rule above applies, and your statutory rights are not affected by anything on this page.
How refunds are paid
Purchases are processed by Creem as merchant of record, so refunds are issued by Creem to the original payment method, normally within 5–10 business days. We approve the refund; the timing is their payment provider's.
Asking for a refund
Send a request from the contact page from the address on the account, with the approximate date of the charge. We reply within 2 business days. Please contact us before filing a chargeback — a chargeback costs us a fee and takes far longer for you than a direct refund.